Return & Refund Policy

At Demaf's, customer satisfaction is our priority.

Returns

Due to hygiene and safety reasons, skincare and personal care products cannot be returned once opened or used.

Returns are accepted only if:

• You receive a damaged product.

• You receive the wrong product.

• The product is defective upon arrival.

Return Request

Please notify us within 48 hours of receiving your order by emailing us with:

• Order Number

• Photographs of the product

• Description of the issue

Refunds

After inspection and approval, refunds will be processed to the original payment method within 5–7 business days.

Exchanges

Eligible products may be exchanged based on product availability.

Non-Returnable Items

The following items cannot be returned:

• Opened products

• Used products

• Products damaged due to misuse

• Products purchased during clearance or special sale events (unless damaged or incorrect)