FAQ

Frequently Asked Questions (FAQ)

1. Are Demaf's products suitable for all skin types?

Yes. Our products are carefully formulated for most skin and hair types. However, everyone's skin is unique, so we recommend performing a patch test before first use.

2. Are your products safe for daily use?

Most of our products are designed for regular use. Please follow the usage instructions provided on the product label for the best results.

3. Are your products cruelty-free?

Yes. Demaf's does not test its finished products on animals.

4. Are your products made with quality ingredients?

Yes. We work with trusted manufacturing partners and carefully selected ingredients to ensure every product meets our quality standards.

5. How should I use the Face Serum?

Cleanse your face thoroughly, apply 2–3 drops of serum to your face and neck, and gently massage until absorbed. Follow with a moisturizer and sunscreen during the daytime.

6. Should I use sunscreen every day?

Yes. Daily sunscreen helps protect your skin from harmful UV rays and supports your regular skincare routine, even on cloudy days.

7. Can I use the shampoo every day?

Yes. Our shampoo is suitable for regular use. If you have a specific scalp condition, consult a healthcare professional before use.

8. How should I store the products?

Store all products in a cool, dry place away from direct sunlight and excessive heat. Keep containers tightly closed after each use.

9. How long will it take to receive my order?

Orders are generally processed within 1–3 business days. Delivery usually takes:

  • Goa: 1–3 business days

  • Rest of India: 3–7 business days
    Delivery times may vary depending on your location and courier service.

10. How can I track my order?

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available).

11. Can I cancel my order?

Orders can only be cancelled before they are dispatched. Once shipped, cancellations are no longer possible.

12. What is your return policy?

For hygiene and safety reasons, opened or used skincare products cannot be returned. Returns are accepted only if you receive a damaged, defective, or incorrect product. Please contact us within 48 hours of delivery.

13. What payment methods do you accept?

We accept secure online payments through major debit cards, credit cards, UPI, net banking, and other payment methods available at checkout.

14. Do you offer Cash on Delivery (COD)?

Cash on Delivery (COD) may be available for selected locations. Availability will be shown during checkout.

15. What if I receive a damaged or wrong product?

Please contact our customer support within 48 hours of receiving your order. Share your order number and clear photos of the product so we can assist you promptly.

16. Can I contact your customer support?

Absolutely! We're happy to help.

Email: demafs08@gmail.com 

Phone/WhatsApp: +91 9270220821

Business Hours: Monday to Saturday, 9:00 AM – 5:30 PM

17. How can I stay updated on new products and offers?

Follow us on our social media channels and subscribe to our newsletter to receive updates on new launches, skincare tips, and exclusive offers.

Still Have Questions?

If you can't find the answer you're looking for, feel free to contact our customer support team. We're always here to help and will respond as quickly as possible.